This Privacy and Cookie Policy ("Policy") governs the collection, use, processing, and protection of your personal information by Ecartes and its services (collectively, "Ecartes," "we," "our," or "us") in connection with your use of our websites, mobile sites ("Sites"), applications ("Apps"), services, and other tools (collectively, "Services"). This Policy outlines your rights regarding your personal information and the mechanisms available to exercise those rights.
This Policy applies to all individuals ("Users," "you," or "your") accessing or using our Sites and Apps, including both registered and unregistered users, designer contributors, and customers or potential customers. It governs all Ecartes Services that link to this Policy. In providing our Services, Ecartes collects and processes personal information related to an identified or identifiable individual ("Personal Information"). All such Personal Information will be handled in accordance with this Policy. This Policy does not apply to Personal Information collected by third-party websites or applications accessible through our Sites or Apps. These third parties are governed by their own privacy policies, and Ecartes is not responsible for their privacy practices. By accessing or using our Sites, Apps, and Services, you acknowledge and consent to the collection, use, and processing of your Personal Information as described herein. If you have questions regarding this Policy, you may contact our privacy team at [insert contact details].
Ecartes Technology Private Limited is the data controller responsible for the collection, processing, and management of your Personal Information under this Policy. Ecartes may collaborate with third-party entities to provide our Services globally, and these entities may occasionally act as joint data controllers for specific processing activities. However, these entities do not have legal authority to represent one another.
Ecartes offers a solution that combines technology and sustainability effectively. Our commitment is to transform the traditional exchange of business cards into a seamless and futuristic experience through NFC (Near Field Communication) technology. We understand that traditional paper business cards are a staple in networking and marketing, however, the constant printing and disposal of paper cards can have a significant impact on the environment. Annually, over 7.2 million trees are felled for traditional visiting cards. By using NFC cards, you can be part of the change and network in a sustainable way. Plus, for every order placed, we plant a tree, ensuring your connections leave a positive impact on the environment while promoting a greener future. When you create an account and/or use our Ecartes Services, your Personal Information is controlled by Ecartes Technology Private Limited. The list of the relevant data controller that is responsible for the Personal Information collected, processed, and used as described in this Privacy Policy can be found below. Ecartes Technology Private Limited works collaboratively to bring together your print, digital and design needs all over the world, and they may sometimes be acting as joint data controllers (for example in relation to your Ecartes account). Despite their joint responsibility for data processing, the companies cannot act as legal representatives for one another.
Ecartes collects various types of Personal Information based on the Services you use. Personal Information may be collected directly from you, automatically from your interaction with our Sites and Apps, or from third-party sources. If you choose not to provide certain information, some features of our Services may be unavailable or limited.
1.Device and Location Data: We automatically collect information such as your IP address, device type, operating system, browser type, and language settings when you access our Sites and Apps. We may also collect location data based on your device settings.
2. Usage Data: We gather information regarding your interactions with our Sites and Apps, including the pages you visit, your activity on our Services, and your engagement with marketing materials and online advertisements
3. Usage Data: We gather information regarding your interactions with our Sites and Apps, including the pages you visit, your activity on our Services, and your engagement with marketing materials and online advertisements
4. Session Replay: We may record session data, including mouse movements, clicks, typing, and scrolling activity.
5. Transaction Data: When you place an order or engage in a transaction, we collect data related to your purchase, including transaction history and payment details.
6. Bot Interaction Data: If you interact with us via chatbot, we collect device and IP address information as part of our interaction.
1. Account Information: We collect personal details such as your name, email address, and password when you create an account
2. Payment Information: When you make a purchase, we collect payment details, including shipping, billing, and credit card information, along with identity verification documents (e.g., passport, ID card).
3. Content Data: If you upload or share content, such as images, designs, or text, we process the Personal Information within that content to personalize products and services.
4. Profile Information: We collect demographic data, such as your gender, location, preferred language, and interests.
5. Communications and Marketing Preferences: We collect data from your interactions with customer service, as well as your preferences for marketing communications
6. Reviews: If you submit a review, we collect the content and the name you provide for public display.
If you share or upload Personal Information of others (e.g., via referral programs or content sharing), you confirm that you have obtained the necessary consent from those individuals and that they understand how their information will be used in accordance with this Policy.
Ecartes may also collect Personal Information from third-party sources such as business partners, social media platforms, or service providers. This may include data from:
Postal service providers for address verification.
Security and fraud prevention services.
Social media platforms if you register or log in using those accounts.
Marketing and lead enhancement services.
Ecartes may collect Personal Information on behalf of our clients as a data processor. You, as the client, are solely responsible for ensuring compliance with applicable privacy laws when collecting and processing End User Information.
Under applicable data protection laws, you have the right to:
Access, correct, or delete your Personal Information
Restrict or object to the processing of your Personal Information.
Request the portability of your data.
Withdraw consent where processing is based on consent
To exercise these rights, please contact our privacy team at [insert contact details].
If you share or upload Personal Information of others (e.g., via referral programs or content sharing), you confirm that you have obtained the necessary consent from those individuals and that they understand how their information will be used in accordance with this Policy.Ecartes will retain your Personal Information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. We implement reasonable technical and organizational measures to safeguard your Personal Information against unauthorized access, disclosure, or destruction.
a) Account Management: To create, manage, and maintain your account; facilitate integrated services, including single sign-on; verify user identity; enable login, navigation, and purchases on our Sites and Apps; and provide technical support, including password resets.
b) Service Delivery: To provide the products, services, and experiences you request, view, or purchase; fulfill and manage orders; allow access to and use of our Services, including content uploading, downloading, and sharing; and maintain and administer our Services.
c) Customer Support: To offer global customer service and quality assurance, including sending service-related messages via text, chat, email, or phone; share relevant data (e.g., order ID or account information) with Customer Care to resolve inquiries; and record or monitor calls for quality control and training. Call recordings are retained temporarily and deleted unless necessary for legal or fraud investigations.
d) Customer Analytics: To analyze user behavior and engagement with our Services; assess the effectiveness of promotional campaigns and advertisements; and conduct research to improve Services, user experience, and business operations, as well as develop new features, products, and services.
e) Collaboration and Networking: To enable communication, collaboration, and sharing of Content with designated users; facilitate connections between users, designers, and service providers; and support project submissions and bids for design services.
f) Communication: To communicate with you regarding your account, orders, or Service-related inquiries; notify you of updates, including design progress or new messages from users; send important announcements or product recalls; and invite feedback on our Services and Customer Care.
g) Personalization: To provide tailored services, products, and offers, including marketing and market research; personalize communications with you; customize content based on your interests and preferences; and segment users for targeted services based on demographics and usage patterns.
h) Security: To detect and prevent fraud, unauthorized activities, and security breaches; enhance the security of our network and information systems; and conduct profiling to safeguard against fraud, including locking compromised or fraudulent accounts.
i) Legal Compliance: To comply with legal obligations, including responding to subpoenas, court orders, and lawful requests from authorities; manage legal claims or disputes; ensure regulatory compliance; enforce the terms of our Services; and protect the rights, property, safety, and security of Ecartes, our employees, customers, and others.
Certain laws require that we inform you of the legal bases for our processing of your Personal Information. Pursuant to this, we may process Personal Information for the following legal bases:
i) Performance of contract: where the collection and processing of your Personal Information is necessary to perform a contract or to take steps to enter into a contract with you (for example, to fulfill your order or to provide you with our customer service and technical support).
ii)Compliance with legal obligation: where it is necessary to comply with a relevant legal or regulatory obligation that we have (for example, to respond to law enforcement requests).
iii)Our legitimate business interests: in furtherance of our legitimate business interests including: to maintain, enhance and improve our Services, user experience, and business operations and to develop new features, products, or services;
- to facilitate your participation in interactive features you may choose to use on our Sites and Services and to personalize our Services (for example by presenting content tailored to you);
- to correspond with you, notify you of events or changes to our Services, or otherwise respond to your queries and requests for information;
- except where consent is required under applicable laws, to undertake marketing activities to offer you products or services that may be of interest to you via email, such as promotions for our products and services;
- for data analysis and reporting (for example to determine the effectiveness of our marketing campaigns or understand how our Services are being used);
- for audits, fraud monitoring and prevention;
- to protect and defend our legal rights and interests and those of third parties.
- When using Personal Information for the legitimate interests of Ecartes, it is conducted in a way that is proportionate and that respects your privacy rights.
• With your consent: When necessary, as provided by applicable law, Ecartes will obtain your consent before processing your Personal Information (for example for the purposes of direct marketing communications). You can withdraw consent at any time as provided under the Contact Us section below.
We may share your Personal Information in the following situations:
We provide your Personal Information to third-party service providers to assist us with:
Fulfilling or delivering your order;
Storing and securing data;
Website and platform operations;
Cloud storage;
Analytics and fraud detection activities; and
Customer service.
These service providers are only allowed to use your information in connection with the specific service they provide on our behalf.
We may also share your Personal Information as required or permitted by law, including to enforce our Terms and Conditions and agreements with designers, or to protect our rights or property or those of others. We may also be required to respond to requests from law enforcement agencies, but only if those agencies meet the standards for obtaining Personal Information consistent with local laws and data protection requirements. For more information, please read our Law Enforcement Policy. Finally, we may provide some or all of your Personal Information to one or more third parties in the event of a merger, acquisition, sale of assets, bankruptcy, insolvency event, corporate reorganization or similar event involving us.
The information we collect about you, as described in this Privacy Policy, may be accessed, processed, stored in India.
Subject to the applicable law and dependent on certain conditions, you may have the following rights:
Access: Access your Personal Information and obtain copy of the Personal Information we hold about you;
Rectify: Correct or update inaccurate or incomplete Personal Information;
Delete: Request that we delete your Personal Information (or alter it so that you are not identifiable);
Object and Restrict: Object and Restrict to the processing of your Personal Information;
Withdraw consent: withdraw your consent where processing is based on a consent you have previously provided (such as for direct marketing purposes);
We may ask you to verify your identity before taking further action on your request. You can also contact our Customer Care team to exercise any of the rights listed above by using any of the methods listed in the Contact Us section.
You can change your marketing preferences at any time by either clicking the "unsubscribe" link at the bottom of any marketing email, by changing your marketing preferences through your Account settings of the respective Ecartes signature service, or by contacting the Customer Service team as provided for in the Contact Us section below.
Even if you choose to unsubscribe from receiving any advertising via email, telephone or by post, we may still communicate with you using any of these methods regarding your orders, your Ecartes account or for other administrative purposes (such as communications related to a pending order, an unresolved customer service issue, or a policy update). If you do not want to receive any communications from Ecartes, you'll need to delete your Ecartes account.
After you contact us to delete the Personal Information we hold about you, and we verify your identity, we will then close your Ecartes account and erase your Personal Information from our systems.
Please note that even when you ask us to delete your information, we may be allowed by law to keep certain information (for example, records of transactions or shipments), and we may still retain anonymous information about things like how customers interact with our Services.
After we process your request, you will immediately lose access to the following:
Your Ecartes account;
Your Ecartes account login and password;
Order history with any of Ecartes’s signature services ;
Products you have designed and stored and services you have used;
Uploaded images, any stored designs and other Content with any of Ecartes’s signature services.
Deleting your Ecartes account is a permanent change. It cannot be reversed.
We only retain your Personal Information for the length of time needed to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, records of transactions or shipments).
Ecartes has implemented technical, physical, and administrative safeguards and security measures that are designed to protect against unauthorized access, disclosure, use and modification of Personal Information. These measures include but are not limited to encryption methods, access controls, controlled administration of user rights and by limiting the access to the Personal Information to those who have a business need for such access in connection with Ecartes as described herein. We regularly review our security procedures to consider appropriate new technology and methods.
Please recognize that protecting your Personal Information is also your responsibility. When you establish a Ecartes account, you should select a strong password and keep it safe by not sharing it with others. You may change the password as often as you wish by going to your 'Account Settings' . If you have reason to believe that the security of your account might have been compromised (for example, your password has been leaked), or if you suspect someone else is using your account, please let us know immediately.
Cookies are small data files which often include a unique identifier that are stored on your device when you visit certain Ecartes web pages. Cookies are useful because they allow a website to recognize a user's device.
To give you the best experience, Ecartes and its signature services tailor their Sites and Apps to show the most relevant content and helpful offers. Our Sites and Apps use cookies that, among other things, let you navigate between pages efficiently, remember your preferences and generally improve your experience on our Sites and Apps. They can also help to ensure that advertising you see online is relevant to you and your interests.
Using browser controls
The Help menu on the menu bar of most browsers will tell you how to enable or prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. Please be aware that if you disable or delete certain cookies our websites will not work properly.
Third-Party Cookies
When you use our Sites and Apps, you may notice content provided by a company other than us. Also, if you 'share' Ecartes content with friends through social networks, such as Facebook and Twitter, these social networks may place cookies on your browser. We have no access to or control over cookies used by these companies or third-party websites. If you'd like to opt out of cookies created by 'sharing' Ecartes content through social networks - such as Facebook and Twitter - we suggest you check those third-party websites for more information about their cookies and how to manage them.
If you want to know more about Third-Party Cookies and how to opt out of them, see www.allaboutcookies.org.
If you have general questions about our Services, would like to update your marketing preferences, make changes to your information, or would like to exercise your rights to access and control the use of your information, please reach out to the Customer Care team as listed below at __________
From time to time, we may change this Privacy Policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We reserve the right to modify this Privacy Policy at any time in accordance with the applicable law. If we do so, we will post the revised Privacy Policy and update the "Last Updated" date at the top, so please review it frequently. In case of material changes, we will also provide notice to you and, where required by applicable law, we will obtain your consent. Notice may be by email to you at the last email address you provided us, by posting notice of such changes on our sites and Apps, and/or by other means, consistent with applicable law. Your continued use of the Services will be deemed acceptance thereof.